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Foreclosure Prevention Contact Information

Is your lender or servicer here?

The lenders listed below have provided contact information for their clients who may be having difficulty making their mortgage payments.

Accredited Home Lenders
(877) 273-4599 (CA) 8 a.m.-5 p.m. PST, Monday-Friday; (866) 307-0315 (FL) 11 a.m.-8 p.m.
English and Spanish

www.accredhome.com

American Home Mortgage Servicing, Inc. (acquired Option One Mortgage Corp)
(877) 304-3100 7 a.m.-9 p.m. CST, Monday-Friday, 7 a.m.-1 p.m. CST, Saturday

http://ahmsi3.com/servicing/home.asp

Aurora Loan Servicing
(866)-521-3828 8 a.m.-4 p.m., Monday-Thursday, 8 a.m.-4 p.m. Saturday
All languages

www.myauroraloan.com

Avelo Mortgage LLC
(866) 992-8356 7 a.m.-10 p.m. CST, Monday-Thursday, 7 a.m.-6 p.m. CST, Friday
English and Spanish

www.avelomortgage.com

Bank of America
(800) 846-2222, 8 a.m.-9 p.m., Monday-Friday (Collections)
English and Spanish

www.bankofamerica.com
(select Service My Mortgage or Payment Counseling)
BB&T Mortgage
(800) 827-3722
8:30 a.m.-7 p.m., Monday-Thursday
8:30 a.m.-6 p.m., Friday
All languages
www.bbandt.com/mortgages.com

Central Pacific Bank
(800) 342-8422 7:30 a.m.-7 p.m., Monday-Friday, 9 a.m.-5 p.m., Saturday
Hawaii, English

www.centralpacificbank.com

Chase Home Finance
(800) 848-9136 (customer service) 8 a.m.-9 p.m., Monday-Friday; (800) 446-8939 (prime loan loss mitigation) 8 a.m.-9 p.m., Monday-Friday; (800) 854-4613 (subprime loss mitigation) 8 a.m.-9 p.m., Monday-Friday
Spanish and English

www.chase.com

Chase Home Finance - NJ
(800) 446-8939
8 a.m.-9 p.m., Monday-Friday
English and Spanish
http://chasehomemortgage.com
Chevy Chase Bank
(800) 933-9100 8:30 a.m.-4:30 p.m., Monday-Friday, (customer service); (301) 939-4087 7:30 a.m.-4:30 p.m., Monday-Friday (loss mitigation) All languages

www.chevychasebank.com/htm/mortgages.html

CitiMortgage - Prime Loans
(866) 272-4749, (loss mitigation) 7 a.m.-4 p.m. CST, Monday-Friday; (800) 723-7906, (collections) 6 a.m.-11 p.m.CST, Monday-Friday, 9 a.m.-1 p.m.CST, Saturday, 5 p.m.-9 p.m. CST Sunday; (800) 667-8424, (refinance) 7 a.m.-8 p.m. CST, Monday-Friday, 8 a.m. 2 p.m. CST, Saturday
Spanish and English

www.citimortgage.com

Countrywide Home Loans
(
877) 744-7691
8 a.m.-9 p.m. CST, Monday-Thursday
Spanish and English

www.bankofamerica.com
(select Service My Mortgage or Payment Counseling)
Downey Financial Corp. (now U.S. Bank)
(800) 824-6902, ext. 6696, 8:30 a.m.-4:30 p.m. PST, Monday-Friday
English and Spanish

www.usbank.com

EverHome Mortgage
(800) 669-7724
8:30 a.m.-5:30 p.m., Monday-Friday
Spanish and English

www.everbank.com

First Horizon Home Loans (now First Tennessee)
(800) 919-5376, 8 a.m.-5 p.m., Monday-Friday
English and Spanish

www.firsttennessee.com

Flagstar Bank
(800) 945-7700, ext. 9780 8:30 a.m.-5 p.m., Monday-Friday
All languages

www.flagstar.com/lending/mortgage

GMAC Mortgage
(800) 850-4622
7 a.m.-11 p.m. CST, Monday-Thursday; 7 a.m.-6 p.m. CST, Friday; 8 a.m.-12 p.m. CST, Saturday
Spanish and English

www.gmacmortgage.com

Homecomings Financial (now GMAC)
(800) 799-9250
7 a.m.-11 p.m. CST, Monday-Thursday; 8 a.m.-12 p.m.CST, Saturday
English and Spanish

www.gmacmortgage.com/index.html

HSBC Mortgage Services
(800) 365-6730
8 a.m.-6 p.m., Monday-Friday
English and Spanish

www.hsbcmortgageservices.com

Indymac Bank (now OneWest)
(877) 736-5556
8 a.m.-9 p.m., Monday-Friday
All Languages

www.owb.com

Litton Loan Servicing
(800) 999-8501
8 a.m.-10 p.m. CST, Monday-Thursday, 8 a.m.-5 p.m. CST, Friday, 8 a.m.-12 p.m. CST, Saturday, 10 a.m.-2 p.m. CST, Sunday
All languages

www.littonloan.com

National City Mortgage (now PNC)
(800) 367-9305,
8 a.m.-5 p.m.,
English and Spanish

www.nationalcitymortgage.com

Nationstar Mortgage
(888) 480-2432 ext. 3705
8 a.m.-8 p.m., CST, Monday-Friday
English and Spanish

www.nationstarmtg.com

Nationwide Advantage Mortgage Company
(800) 356-9442, ext. 7366 and 7127, 8 a.m.-4:30 CST

custserv@nationwide.com

www.nationwide.com

New Century Financial (now Carrington Mortgage Services)
(800) 790-9502
7 a.m.-6 p.m. PST, Monday-Thursday, 7 a.m.-6 p.m. PST, Friday
English and Spanish

http://www.carringtonms.com

NovaStar Mortgage Loan Resolution Department
(888) 743-0774
Non-English (888) 743-0774, ext. 4523
English and Spanish

Loanresolution@novastar1.com
Ocwen Financial Corp.
(877) 596-8580, 8 a.m.-9 p.m., Monday-Saturday
English and Spanish

www.ocwen.com

Ocwen Loan Servicing LLC
(866) 513-2947
English and Spanish

rapidresolution@ocwen.com www.ocwen.com

Ohio Savings Bank (now AMTrust Bank)
(866) 476-0022 8 a.m.-10 p.m., Monday-Friday, 8 a.m.-12 p.m., Saturday, 12 p.m.-9 p.m., Sunday
Spanish English

www.amtrust.com

PHH Mortgage
(800) 750-2518 8:30 a.m.-5 p.m., Monday-Friday
All Languages

MBSlossmitigation@mortgagefamily.com

www.mortgagequestions.com

Prodovis Mortgage, LLC
(888) 878-0522 8 a.m.-5 p.m. CST, Monday-Friday
English, Spanish, Portuguese, French, Russian, Ukrainian

www.prodovis.com

Regions Mortgage
(800) 748-9498
8 a.m.-8 p.m. CST, Monday-Thursday, 8 a.m.-6 p.m. CST, Fridays, 8 a.m.-12 p.m. CST, Saturday, English and Spanish

Email your property address and telephone number to loancounselors@regions.com and a loan counselor will contact you

www.regions.com/mortgage/payment_hardship.rf

Saxon Mortgage Services Inc.
(Previously Meritech Mortgage Services and CRAM Mortgage Services)
(888) 325-3502 7 a.m.-10 p.m., Monday-Friday
All Languages

lossmit@saxonmsi.com www.saxononline.com

Select Portfolio Servicing
(888) 818-6032
7 a.m.-8 p.m. MT, Monday-Thursday, 7 a.m.-5 p.m. MY, Friday, 7 a.m.-11 a.m.MT, Saturday
English and Spanish

www.spservicing.com

SunTrust Mortgage Inc.
(800) 443-1032
8 a.m.-10 p.m., Monday-Thursday, 8 a.m.-6 p.m., Friday, 8 a.m.-12 p.m., Saturday
English and Spanish

www.suntrustmortgage.com

U.S. Bank Home Mortgage
(800) 365-7900
8 a.m.-5 p.m. CST, Monday-Friday
All languages

www.usbankhomemortgage.com

Wachovia Corporation
(866) 642-8608 8 a.m.-5:30 p.m., Monday-Thursday, 8:30 a.m.-4 p.m. Friday
Many languages

www.wachovia.com

Wells Fargo
(877)-216-8448
8:00 a.m.-10:00 p.m., Monday-Friday
9:00 a.m.-2:00 p.m., CST, Monday-Friday
English and Spanish

www.wellsfargo.com