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| Accredited Home Lenders
(877) 273-4599, (CA) 8 a.m.-5 p.m. PST, Monday-Friday (866) 307-0315 (FL) 11 a.m.-8 p.m. EST
English and Spanish | | http://www.accredhome.com |
| Ameriquest Mortgage (see Citi Residential Lending)
(800) 430-5252 6 a.m.-5 p.m. PST, Monday-Friday | | http://www.mycitiresidentialloan.com |
| Aurora Loan Servicing
866-521-3828 8 a.m.-4 p.m. Monday-Thursday; 8 a.m.-4 p.m. Saturday
All languages | | http://www.myauroraloan.com |
| Avelo Mortgage LLC
(866) 992-8356, 7 a.m.-10 p.m. CST Monday-Thursday; 7 a.m.-6 p.m. CST Friday
English and Spanish |
| http://www.avelomortgage.com |
| Bank of America
(800) 846-2222, 8 a.m.-9 p.m. EST Monday-Friday (Collections)
English and Spanish | | http://www.bankofamerica.com
(select Service My Mortgage or Payment Counseling)
|
BB&T Mortgage
(800) 827-3722,
8:30 a.m.-7 p.m. EST, Monday-Thursday
8:30 a.m.-6 p.m. EST, Friday
All languages | | http://www.bbandt.com/mortgages.com |
| Central Pacific Bank
(800) 342-8422, 7:30 a.m.-7 p.m. Monday-Friday, Saturday 9 a.m.-5 p.m.
Hawaii, English | | http://www.centralpacificbank.com |
Charter One Mortgage (see COO Mortgage)
(800) 234-6002
9 a.m.-5 p.m. EST, Monday-Friday
English and Spanish | | http://www.coomortgage.com |
| Chase Home Finance
(800) 848-9136 (customer service) 8 a.m.-9 p.m. EST Monday-Friday,
(800) 446-8939 (prime loan loss mitigation) 8 a.m.-9 p.m. EST Monday-Friday, (800) 854-4613 (subprime loss mitigation) 8 a.m.-9 p.m. EST Monday-Friday
Spanish and English | | http://www.chase.com |
Chase Home Finance - NJ
(800) 446-8939
8 a.m.-9 p.m., Monday-Friday
English and Spanish | | http://chasehomemortgage.com |
Chevy Chase Bank
(800) 933-9100
8:30 a.m.-4:30 p.m. EST, Monday-Friday (customer service), (301) 939-4087, 7:30 a.m.-4:30 p.m. EST Monday-Friday (loss mitigation)
All languages | | http://www.chevychasebank.com/htm/mortgages.html |
| CitiMortgage - Prime Loans
(866) 272-4749, (loss mitigation) 7 a.m.-4 p.m. CST, Monday-Friday, (800) 723-7906, (collections) 6 a.m.-11 p.m. Monday-Friday, 9 a.m.-1 p.m. Saturday, 5 p.m.-9 p.m. CST Sunday, (800) 667-8424, (refinance) 7 a.m.-8 p.m. CST Monday-Friday, 8 a.m. 2 p.m. Saturday
Spanish and English | | http://www.citimortgage.com |
| Countrywide Financial-California
(800) 669-0102
8 a.m.-5 p.m. Monday-Friday, 8 a.m.-12 p.m. Saturday
English and Spanish | | http://www.countrywide.com |
| Countrywide Home Loans
(877) 744-7691
8 a.m.-9 p.m. CST, Monday-Thursday
Spanish and English | | http://www.countrywide.com |
Downey Financial Corp.
(800) 824-6902, ext. 6696, 8:30 a.m.-4:30 p.m. PST, Monday-Friday
English and Spanish | | http://www.downeysavings.com/hl |
EMC Mortgage Corp.
(888) 609-2379
5 a.m.-9 p.m. Monday-Friday, 5 a.m.-2 p.m., Saturday
English and Spanish | | http://www.emcmortgagecorp.com/emcccn/faq/faq.isp |
| Equity One (now Popular Mortgage Servicing Inc.)
(800) 664-1325, 8 a.m.-5 p.m. EST
English and Spanish | | http://www.popularmsi.com |
| EverHome Mortgage
(800) 669-7724
8:30 a.m.-5:30 p.m. EST, Monday-Friday
Spanish and English | | http://www.everbank.com |
| First Horizon Home Loans
(800) 919-5376, 8 a.m.-5 p.m. EST, Monday-Friday
English and Spanish | | http://www.firsthorizon.com/loans.home.cfm |
| Flagstar Bank
(800) 945-7700, ext. 9780
8:30 a.m.-5 p.m. EST, Monday-Friday
All languages | | http://www.flagstar.com/lending/mortgage |
Fremont Investment & Loan
(866) 484-0291
8:30 a.m.-6 p.m. PST, Monday-Friday
English and Spanish | | http://www.1800fremont.com |
GMAC Mortgage
(800) 850-4622
7 a.m.-11 p.m. CST, Monday-Thursday, 7 a.m.-6 p.m. Friday, 8 a.m.-12 p.m. Saturday
Spanish and English | | http://www.gmacmortgage.com |
| Home Loan Services
(800) 622-5035
8 a.m.-10 p.m. EST, Monday-Friday | hls_hope@hls.ml.com | http://www.viewmyloan.com |
Homecomings Financial
(800) 799-9250
7 a.m.-11 p.m. CST, Monday-Thursday. 8 a.m.-12 p.m. Saturday
English and Spanish | | http://www.homecomings.com/Resource_Center/ResourceCenter.html |
HomEq Servicing
(866) 822-1471
8:30 a.m.-5:30 p.m. PST, Monday-Friday
English and Spanish | | http://www.homeq.com |
HSBC Mortgage Services
(800) 365-6730
8 a.m.-6 p.m. EST, Monday-Friday
English and Spanish | | http://www.hsbcmortgageservices.com |
Indymac Bank
(877) 736-5556
8 a.m.-9 p.m. EST, Monday-Friday
All Languages | | http://www.indymacbank.com |
Litton Loan Servicing
(800) 999-8501
8 a.m.-10 p.m. CST, Monday-Thursday, 8 a.m.-5 p.m. Friday, 8 a.m.-12 p.m. Saturday, 10 a.m.-2 p.m. Sunday
All languages | | http://www.littonloan.com |
National City Home Loan Services
(800) 367-9305
8 a.m.-5 p.m. EST, Monday-Friday
English and Spanish | | http://www.nationalcity.com |
| National City Mortgage
(800) 367-9305,
8 a.m.-5 p.m. EST
English and Spanish | | http://www.nationalcitymortgage.com |
| Nationstar Mortgage
(888) 480-2432 ext. 3705
8 a.m.-8 p.m., CST, Monday-Friday
English and Spanish | | http://www.nationstarmtg.com |
| Nationwide Advantage Mortgage Company
(800) 356-9442, ext. 7366 and 7127, 8 a.m.-4:30 CST | custserv@nationwide.com | http://www.nationwide.com |
| New Century Financial (now Carrington Mortgage Services)
(800) 790-9502
7 a.m.-6 p.m. PST, Monday-Thursday, 7 a.m.-6 p.m. Friday
English and Spanish | | http://www.carringtonms.com |
| NovaStar Financial
(888) 289-1231
English and Spanish | | http://www.novastarmortgage.com |
| NovaStar Mortgage Loan Resolution Department
(888) 743-0774
Non-English: (888) 743-0774, ext. 4523
English and Spanish | Loanresolution@novastar1.com | |
Ocwen Financial Corp.
(877) 596-8580, 8 a.m.-9 p.m. EST Moday-Saturday
English and Spanish | | http://www.ocwen.com |
| Ocwen Loan Servicing LLC
(866) 513-2947
English and Spanish | rapidresolution@ocwen.com | http://www.ocwen.com |
| Ohio Savings Bank (now AMTrust Bank)
(866) 476-0022 8 a.m.-10 p.m.EST Monday-Friday, 8 a.m.-12 p.m. Saturday, 12 p.m.-9 p.m. Sunday
Spanish English | | http://www.amtrust.com |
| Option One Mortgage
(888) 275-2648
8 a.m.-5 p.m. PST, Monday-Friday
English and Spanish | | http://www.oomc.com |
| PHH Mortgage
(800) 750-2518, 8:30 a.m.-5 p.m. EST, Monday-Friday
All Languages | MBSlossmitigation@mortgagefamily.com | http://www.mortgagequestions.com |
| Regions Mortgage
(800) 748-9498
8 a.m. - 8 p.m. CST Monday-Thursday, 8 a.m.-6 p.m. Fridays, 8 a.m.-12 p.m. Saturday, English and Spanish | Email your property address and telephone number to loancounselors@regions.com and a loan counselor will contact you | http://www.regions.com/mortgage/payment_hardship.rf |
| Saxon Mortgage Services Inc.
(Previously Meritech Mortgage Services and CRAM Mortgage Services)
(888) 325-3502, 7 a.m.-10 p.m. Monday-Friday
All Languages | lossmit@saxonmsi.com | http://www.saxononline.com
(users log in to see workout options and financial plans) |
| Select Portfolio Servicing
(888) 818-6032
7 a.m.-8 p.m. MT Monday-Thursday, 7 a.m.-5 p.m. Friday, 7 a.m.-11 a.m. Saturday
English and Spanish | | http://www.spservicing.com
|
| SunTrust Mortgage Inc.
(800) 443-1032
8 a.m.-10 p.m. EST, Monday-Thursday, 8 a.m.-6 p.m. Friday, 8 a.m.-12 p.m. Saturday
English and Spanish | | http://www.suntrustmortgage.com |
| U.S. Bank Home Mortgage
(800) 365-7900
8 a.m.-5 p.m. CST Monday-Friday
All languages | | http://www.usbankhomemortgage.com |
| Wachovia Corporation
(866) 642-8608, 8 a.m.-5:30 p.m. EST Monday-Thursday, 8:30 a.m.-4 p.m. Friday
Many languages | | http://www.wachovia.com |
| Washington Mutual
(non performing loans)(866) 488-5449
8 a.m.-9 p.m. CST Monday-Friday; (loss mitigation) 866-926-8937, 8 a.m.-9 p.m. EST Monday-Friday
All Languages | | http://www.wamuhomeloans.com |
| Wells Fargo
(877)-216-8448
8:00 a.m.-10:00 p.m. EST, Monday-Friday
9:00 a.m.-2:00 p.m., CST, Monday-Friday
English and Spanish | | http://www.wellsfargo.com |
| Wilshire Credit Corp
(888) 917-1050
7 a.m.-4 p.m. PST, Monday-Friday
Most languages | wcc_hope@wcc.ml.com | http://www.wfsg.com |